Recent Articles
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#370 The Case Against I-Told-You-Sos: On Accountability
Chris and Gina on building accountability culture at work
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#369 On Trust: The Backbone of Client Services Relationships
Dissecting the Bernie Madoff docuseries for lessons on trust in working relationships
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How to Demo Like a Pro
Six practical tips for showing off software.
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#368 You Shall Not Pass: On Password Security
Chris and Gina on the recent LastPass security breach and how to protect your information
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#367 A New Frontier: On AI Tooling
Chris LoSacco and Postlight’s Head of Engineering, Aaron Ortbals, on how AI tools could ch
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#366 A Holistic Marriage: On the Relationship Between the Frontend and Backend
Chris and Gina on getting your frontend and backend to run in parallel to meet user’s need
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![Blue background with digital art of a horseback rider on a horse with the back half of the horse being cut off and pixelated.]()
There’s No Good Customer Experience When Your Internal Systems Are a Mess
Don’t neglect back office interfaces when thinking about CX.
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#365 The S-word: On Why Sales Doesn’t Have to Be a Bad Word
Chris and Michael on how you can turn sales into a positive and collaborative experience
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#364 Speedboat vs. Tanker: On Thinking Like a Startup at a Big Company
Chris and Gina on how to foster an entrepreneurial spirit within a big org
